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Purchase Conditions

Lavanda&Co offers the following secure payment methods,

* Paypal

* Cash on Delivery (COD): This payment method allows you to pay for your order at the time of delivery at your address. This service has 4% surcharge on the final purchase price. COD orders will be sent once they are confirmed with the customer. Only available for shipments within Spain.

* Bank Transfer

Banco Popular ES19 0075 0124 12 0601460797

Orders will be shipped when the funds have reached the bank account, which may cause a 2-day delay in shipment. Proof of the deposit/bank transfer made must be sent to info@lavandaeco.com.

* Credit Card via the secure payment gateway of Banco Popular

This system is completely confidential and secure and the data cannot be seen by third parties.

LAVANDAECO, S.L. does not keep data of payments made by its users. The information will be provided directly to the bank’s payment gateway.

Purchases made by our users through our website (‘Website’) are governed by the conditions (‘Conditions’) described below. Buying products (‘Product’") through lavandaeco.es implies full and unreserved acceptance by the user of the following conditions of purchase. These conditions do not cover the sale of our products by third parties outside the website.

Please read these conditions before placing an order for any product in our website. If you do not accept these conditions, you may not place an order for any product.

1. Possibility of modification of these conditions and the commercial offer

LAVANDAECO, S.L. can modify at any time the conditions or offers published on its website (prices, products, promotions, and other commercial and service conditions) however, the changes will not affect in any way the purchases already made by our users .

2. How can I buy on the website?

The purchase of our products by the user is performed and developed by following the purchase procedure described in this paragraph. By buying our products, you agree that communications with LAVANDAECO, S.L. will mainly be electronically.

To place an order in our website, you must follow these steps,

1. In order to make purchases through our website prior registration as a user or as a guest user without being registered is required.

2. To make a purchase, you must add the desired products to your "shopping cart".

3. To finalize the purchase with LAVANDAECO, S.L. you must our Purchase Conditions, Legal Notice and Cookies Policy.

4. The purchase shall be processed when the user receives confirmation that will reflect in detail the products that have been purchased.

3. Shipping and Transport Conditions

We ship goods to Spain (Iberian Peninsula, Balearic Islands, Canary Islands, Ceuta and Melilla) and most of Europe.

The usual delivery time is 3 working days after the payment of the order has been received.

The terms agreed for product delivery do not take into account any delays that may be caused by force majeure.

Shipping costs will be shown separately at the time of placing the order and must be paid by the user; these must be accepted by the user before making the payment.

4. Price of products. Taxes and Customs

The price indicated at all times next to our products includes taxes. The buyer is responsible for paying any additional Customs taxes/fees, if any.

Should there be any typographical error in one of the prices shown and should the users make a purchase decision based on that error, we will communicate this effect immediately and the users will be is entitled to cancel the purchase without any cost on their part.

The price of products does not include shipping or transportation costs; these will be indicated at the time of placing the order.

5. Forms of Payment

The products will be paid by Paypal, credit / debit card, cash or bank transfer.

This system is completely confidential and secure and the data cannot be seen by third parties. LAVANDAECO, S.L. does not keep data of payments made by its users. The information will be provided directly to the bank’s payment platform.

6. Electronic Billing

Users agree that invoices for purchases of products are issued electronically. A hard copy can be requested by sending an email to info@lavandaeco.com.

7. Returns

You have a period of fourteen calendar days from the date of receipt to return, without need for justification, the product purchased without penalties or charges, except for the return shipping costs. The withdrawal of order period shall expire 14 calendar days from the day of receipt of the product by the user or a third party indicated by the user.

If you wish to return or cancel the purchase of a product, please let us know by mail to LAVANDAECO, S.L. CIF B76696129, with address in 9 La Gomera St., 38400 Puerto de la Cruz - Santa Cruz de Tenerife and via email to info@lavandaeco.com.

You may use the sample withdrawal of order form in the next section, although its use is not mandatory. To meet the withdrawal of order period it is sufficient that the communication concerning the exercise of this right by yourself is sent before expiration of the deadline.

If the user decides to reject the purchase once the package arrives, he/she will be responsible for original shipping costs, any taxes or customs fee applied to the order and also for the shipping cost arising from returning the package to our offices. The user must return or deliver goods directly, without undue delay and in any case no later than within 14 calendar days from the date withdrawal of the order is informed. It is understood that this deadline will be met if the goods are sent back before this period has ended.

It is necessary that the product returned has not been used and keeps the original seal and packaging intact. Returns where packages have been sealed back by the buyer using stickers, adhesive paper or any other similar product will not be accepted. We reserve the right to refuse a full refund if the product returned has been damaged.

Once it has been determined that a reimbursement applies, we will make the refund of the product using the same means of payment used by the user at the time of purchase, no later than 14 calendar days from the date on which we were informed about withdrawal of the order. In the event that the product is returned, we may withhold the reimbursement until we received the goods, or until the user has supplied evidence of the return shipment.

If the return occurs because the user believes that the product is defective and he/she wants a refund of the amount paid, he/she also has fourteen business days from the date the product is received to return it. Returning the product does hinder the rights that can assist the user in accordance with the product warranty established by the rules of consumers and users.

When returning a product, we recommend you obtain receipt for the shipment made.

LAVANDAECO, S.L. will only take care of the shipping costs of returns in the event of defective or nonconforming products.

8. Withdrawal of order

Sample template for withdrawal of order (only to be filled in if the user wishes to cancel the order)

* Order No.

* Item:

* Received on:

* Client’s Full Name:

* Clients Address

Date and Signature

Proof of Identity

9. Warranty

We will not be held responsible for defects caused by misuse, negligence or improper handling. Products sold in our website are intended exclusively for the use described in the specifications of each product.

LAVANDAECO, S.L. will only take care of the shipping costs of returns in the event of defective or nonconforming products.

10. Quality commitment to our users

The customer should be aware that at LAVANDAECO, S.L. we offer a human capital that is willing to provide personal assistance. Our aim is to have customers who are satisfied with our products and to get the highest quality standards. You can contact us at the following telephone number 692.21.99.88 or via email at info@lavandaeco.com.

11. Data Protection Policy

LAVANDAECO, S.L. informs that you can exercise rights of access, modification, cancellation and opposition identifying yourself as per the terms established by law (by copy of ID card or other identification document), specifying the right you want to exercise and address or means of contact for notification purposes, at the following address: 9, La Gomera St., 38400 Puerto de la Cruz - Santa Cruz de Tenerife or on the following e-mail info@lavandaeco.com.

They user will only be able to unsubscribe if he/she does not have any active orders, all orders must be finalized and paid in full.

For more information on our Data Protection Policy you can click on the ‘Privacy Policy’ link below.

12. Platform for online dispute resolution

In compliance with the obligation to provide information to consumers established in Art. 14 of Regulation (EU) 524/2013 on online dispute resolution for consumer, LAVANDAECO, S.L. informs you that the European Commission provides a platform for online conflict resolution, available at the following link: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng = EN and where the consumer can open a claim to try to reach an extrajudicial settlement, for EU residents.

13. Applicable Law and Competent Courts

Purchase contracts of Products through our Website and disputes or claims arising from the same or relating to the object or event (including contractual disputes or claims) shall be governed by Spanish law.

The users waive their jurisdiction and submit themselves to the jurisdiction of the courts of S/C de Tenerife.